The world renowned Dunkin’ Donuts brand was first started in 1946 when Mr. William Rosenberg started his luncheon catering service in the Boston, Massachusetts area in the USA. The business grew rapidly, and Mr. Rosenberg noticed that coffee and donuts were very popular among his customers. As a result of this insight, in 1948 Rosenberg opened his first coffee and donut restaurant called “Open Kettle” in Quincy, Massachusetts.
He realized that people wanted great coffee to go with their donuts, and so he set out to find the “world’s best coffee” to serve with his donuts. The blend he found was great, and his guests loved the high quality blend he selected. It was so good in fact that it turns out the only thing that made his donuts even better was the taste of his coffee. So good was this magical flavor combination that customers began “Dunking” their donuts into their coffee. This ritual became so common that he was convinced to change the shop name to “Dunkin’ Donuts”.
In 1950, Open Kettle was officially renamed as “Dunkin’ Donuts”, and the brand then began its expansion. By 1979, Dunkin’ Donuts had expanded to 1,000 restaurants in the U.S., and had also opened numerous restaurants internationally.
Today, Dunkin’ Donuts is one of the leading retailers of hot and iced coffee-by-the-cup in America, and sells around 2 billion cups of hot and iced coffee globally each year. Dunkin’ Donuts is also one of the leading coffee and baked goods chains in the world and sells more donuts, iced coffee and bagels than any other quick service restaurant in America. Dunkin’ Donuts now has more than 12,500 shops in 46 countries worldwide. Based in Canton, Massachusetts, Dunkin’ Donuts is a subsidiary
of Dunkin’ Brands Group, Inc.
In Asia, Dunkin’ Donuts has franchises in Thailand, Malaysia, South Korea, Indonesia, Philippines, Singapore, China and Vietnam.
The first Dunkin’ Donuts shop was opened in Thailand at Siam Square on 19 October 1981. The company has today become one of the largest Western food franchises in Thailand and has more than 280 branches nationwide.
To maintain Dunkin’ Donuts’ reputation of fast and friendly service, training programs are conducted every month to ensure all staff, from the kitchen to the counter, enhance their skills and understand the guiding principle of Dunkin’ Donuts operations.
Dunkin’ Donuts Thailand emphasizes on Quality (Q), Service (S) and Cleanliness (C). To maintain the QSC standards, we have an international quality control team from Dunkin’ Brands Group, Inc. who conduct frequent quality control inspections and evaluations of both products and the production system.
Dunkin’ Donuts Thailand has always been committed to community activities. In the past, the company supported underprivileged children by awarding them with scholarships. Moreover, the company launched a CSR campaign called “Winter Surprise”, a campaign launched to collect winter clothes to donate to underprivileged children during early 2016 when the country experienced unpredicted cold weather. The company has also collaborated with the government by participating in the “anti – corruption awareness campaigns” held in several schools in Bangkok. Dunkin’ Donuts Thailand had also been the official partner of “Princess – Pa – Foundation” in Riceberry Project, making several donations to support the activities of the foundation.
